TECHNICAL SERVICE

We keep your Sonderhoff mixing and dosing machine ready for durable operation by proactive services to avoid error-related downtimes and maintenance-related production interruptions. Because we know that the productivity of a machine is largely determined by its reliable availability. We support you with our service so that you can plan your production process reliably.

You decide which services you need:

Our various service packages are another reliable pillar of our system solutions.

Your Contact to Our Experts

service-engineering@henkel.com or the hotline +43 5572 398810 7211

Option 1: Telephone Service

Telephone service is the backbone for all our services, which can be planned in advance ensuring continuous machine operation.

We support you on the phone in troubleshooting and programming the control of your mixing and dosing machine. We accept orders for the repair of defective machine components or a parts’ overhaul at our location in Dornbirn. We also advise you on your perspective spare parts.

For this purpose, we prepare a risk analysis for the existing mixing and dosing machines in your current production, so that you have an overview of the availability of spare parts and the resulting downtimes of the machines. This can result in schedulable recommendations for the maintenance and servicing of your machine parts, which you can then deliver to Dornbirn.

The risk analysis is not only of interest for your perspective production planning, but often generates forward-looking ideas and inquiries for a modification of the machine based on your planning for new component series to be produced.

Option 2: Online Service

Pictures say more than a thousand words and are an enormous advantage when we use the new Remote Support via VPN to contact you and advise you on joint troubleshooting and fault elimination.

As soon as our service department is connected to your machine via VPN, it has the possibility to display a mirror image of the machine control (read out, analyze and correct errors and data) and thus have exactly the same information as the machine operator. Together, the task can be discussed, coordinated and corrected.

With this technical possibility, there are of course also extended possibilities for online training of your employees and preventive online machine check.

Regular online machine checks based on the logged machine data enable us to draw conclusions about the wear of machine components or worn seals. In this way, preventive measures are initiated for ongoing production in order to keep downtimes as short as possible.

The VPN connection is the prerequisite for both the preventive service forecast and the emergency, so that we can react very quickly together with you in the event of faults, and that production downtimes do not occur in the first place.

Regular online trainings increase the expertise of your employees. What’s more, they can be held at flexible times, saving time and money on planning and travel expenses for employees. After completion of the training participants receive a training certificate including proof of performance.

Option 3: On-Site Service

We know that complex manufacturing processes require automated machine-material solutions and individual machine layouts. Especially in the start-up phase for new component series up to the production of customer-ready products, reliable production processes are very important.

For this reason, we offer you intensive support with our on-site service, in particular for conscientious machine installation, employee training and machine commissioning, as well as for the support or execution of all maintenance work.

We are also happy to come to you!

Option 4: Full-Service

With the Full-Service offer, we combine our online and on-site service measures for you.

You thus receive a contractually agreed all-round carefree package with the highest possible flexibility at foreseeable costs. This saves you time and money, minimizes your ordering processes, and makes it easier for you to plan your budget expenditures.

In addition, we offer you attractive price advantages for spare parts during the term of the contract.

We carry out all the measures specified in the inspection plan on your premises and offer preventive repair work as well as spare parts stocking. In addition, we coordinate and monitor all necessary inspection and service measures as well as the appointments for you. All of this and more can be agreed with you in a Full-Service contract.